Family Navigators
Family Navigators help families find and access support in Newham.
What do we do?
- Empower: Navigate and sign post families to services, offers and opportunities with in Newham. We also provide practical advice and guidance where possible.
- Engage: We connect you to the right support you need, when you need it most, and tracking referrals made to services. We have a regular presence in key community settings and Family Hubs.
- Enable: Supporting you to feel confident in accessing services by reducing any barriers. Translation - The majority of our Navigators speak a second language, we also have connections to language translation and interpreter services.
Find out more about what we DO and importantly what we DON’T do below.
What we DO:
- Help with school application and access to early education
- GP and Dentist registrations
- Education and training opportunities
- Employment, money and finance
- Special Educational Needs
- Access to Domestic Abuse services and support
- Access to food support
- Health and wellbeing
- Parenting and Health relationship support
- Local and community activities
- We can signpost to services that support with cost of living i.e. bills, food, rent etc. Find out more about cost of living at Help is Here: Where to find support in Newham – Cost of living response – Newham Council
- Support families from pre-birth to young people aged up to 18 years old, and young people aged up to 25 if there is diagnosed SEND needs.
What we DON’T do:
- We do not act as a legal representative
- Family Navigators are not a Housing Services and we are not able to provide housing. However, we can signpost and assist you with any housing related issues.
- You can find out more information out housing, homes and homelessness at Housing, homes and homelessness – Newham Council
- We do not fill in paper forms that are more than five pages long or PIP forms
- Support single adults or families with young people aged over 18, or over 25 if there is a diagnosed SEND need.
When and where can you find us?
| Monday – Friday | East Ham Family Hub (East Ham Library) | 09:00 – 12:00 |
| Tuesday | Stratford Library | 09:00 – 12:00 |
| Thursday | Bonny Downs(The well) | 09:00 – 12:00 |
| Friday | Forest Gate Library (The Gate) | 09:00 – 12:00 |
Contact Information
To contact the Family Navigators visit your local Family Hub or contact Family.Navigators@newham.gov.uk
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