You Said, We Did
In order to ensure that the Local Offer is meeting the needs of children and families in Newham, we gather feedback and use this to shape the services and support that are on offer.
Here are some of the changes we have made as a result of your feedback:
You Said |
We Did |
"provide regular updates or respond to family concerns" |
|
"There weren’t enough therapists in Newham, there were long waits and staff were not well supported especially newly qualified staff. Newham need more specialist therapists e.g. for children with eating/drinking and swallowing and to support sensory needs" |
Our investment and recruitment mean we will have shorter waiting times and be able to support more children in Newham, including those with specific needs such as sensory or swallowing needs. Our staff development programme means we have been able to recruit SLT’s. This is really important as there is a national shortage of SLTs. It will help us to develop our staff to be high quality and should help us in keeping our staff in Newham. Listening to parents means we are looking at how we can deliver more programmes like “Connect with me” to reach more children and families. We will be able to advertise a clear therapy offer on the Local Offer website |
"How do I make a complaint?" | We reviewed the complaints page with a group of parents and made changes to the page based on their feedback. We changed the language on the page to ‘complain, compliment or suggest’, we also made the wording on this page and the process clearer based on the feedback received. To view the changes please follow this link:Newham Families Advice and Support | Complain, compliment or suggest |
"We would like a page that shows the latest news" | We created a news page for the Local Offer which includes all the latest news for SEND. You can find the page by following this link: Newham Families Advice and Support | News |