Sensory Service

The Sensory Service (one of the 3 specialist teams within Newham’s SESS (Specialist Education Support Service) department, supports children and young people with a medical diagnosis of hearing loss, visual impairment,  and/or multi-sensory loss from birth to the age of 16. We are also currently developing our Service offer to include students who remain in education at the Post 16 level.

Our service is made up of professionals with a range of skills in the sensory area including teachers with a mandatory qualification to teach vision impaired, deaf (those with a hearing loss) and multisensory impaired children. In our team we also have Early Years’ language and development specialists, technical advisors, habilitation, mobility and independence facilitators. We provide specialist advice, monitoring, assessment, training and packages of support in the home for preschool children and in educational placements for the school-aged population. The visually impaired team provides full-time support for braillists within their school placements (enhanced provision).  We closely collaborate with hospitals, clinics, schools and other professional services following diagnosis or referral. We respond to requests for statutory assessment as part of the Education, Health and Care Plan process and act on the outcomes recommended regarding the educational provision required. The service also works with children who have a Special Educational Need but are not in the process of Education, Health and Care Plan assessment.

What can you expect from us?

Our specialist staff will:

  • conduct specialist assessments and provide interpretation of results
  • provide advice and guidance to our students, educational settings and families
  • teach directly in groups, or one-to-one using an enriched language input
  • teach pre-braille and braille skills as appropriate to the C&YP’s visual needs
  • work in partnership with parents/carers and other professionals to ensure holistic support for our learners and their wider family
  • carry out bespoke training for school staff and training-advice for parents
  • providing opportunities for families and their children to meet others with similar needs e.g. Early Years Groups
  • fit and maintain specialist equipment (e.g hearing aids, cochlear implants, assistive listening devices (ALD) or Soundfield Systems, assistive technology, braille equipment, mobility and independence aids, talking devices).

Who to contact

02033732105 02033732105

Raj Mistry – Group Manager of Newham’s Specialist Education Support Service (SESS)

Keegan Hall-Browne – Head of Newham’s Hearing Support Service (NHSS)

Amanda Coles – Head of Newham’s Vision Support Service (NVSS)

Naomi Forster – Newham’s Multi-Sensory Support Service (NMSSS)

Guide Dogs
Habilitation VI UK
Deafblind UK

Where to go

Newham Sensory Service
Tunmarsh Lane
E13 9NB
View E13 9NB on a map

The team operates on a peripatetic basis from the Tunmarsh Centre.


Age Ranges
Referral required
Referral Details

The service aims to support all children and young people with a sensory loss from birth to 25 years. The C&YP should live within the borough of Newham if pre-school age and/or attend a school or nursery within the borough. This includes mainstream nurseries, schools, academies, free schools, Newham Sixth forms or colleges.

The service is free to all children and young people with sensory loss in borough maintained educational settings, to all children under 5 and to all borough residents who have a sensory loss support written in their Education, Health and Care Plan (EHCP).

We will offer support through referrals to local Sensory Services if your C&YP attends an out of borough educational setting and will, with your consent, keep you informed of local events we offer within Newham. Should your C&YP be in receipt of an EHC plan we will monitor their progress via attendance to their out of borough annual reviews.

If a child or young person from another borough is a student within a Newham educational setting and has an EHCP with Sensory needs specifically stated in section F of EHCP then they are may be supported by our Service but this should be monitored by the local authority in which they reside. Sometimes, reciprocal or commissioning agreements may be sought, especially with respects to those without and EHCP.

Referrals can be made by schools, the local authority, health professionals or families.

To make a referral please complete this referral form and email to with 'HS, MSI or VI referral' in the subject line.

Other notes

How do we ensure the quality of this service?

The Sensory Support Team adheres to Quality Standards for Sensory Support Services in England. These standards provide us with a framework for self-evaluation based on some of the key areas of the SEN Local Area Inspections.
Based on the standards, we identified key performance indicators which allow us to monitor the outcomes. The outcomes are reported termly to the Local Authority. This includes feedback from schools, children, young people and their families, training evaluation, KPIs analysis, case studies and development plans.

What to do if you have a complaint?

The Sensory Support Team are proud of their continuing professionalism, values and commitment to the children and young people in their care. Every year the team evaluates the impact of the service through questionnaires and other forms of communication. If you are pleased with our work, we are always happy to hear from you.

However, there may be situations where the service or a member of the team has not met your expectations and you would like to make that view known to us.

As a team we are open to receiving any feedback and to efficiently resolve any complaints. Please contact us on:

Raj Mistry – Group Manager of Newham’s Specialist Education Support Service (SESS)

Keegan Hall-Browne – Head of Newham’s Hearing Support Service (NHSS)

Amanda Coles – Head of Newham’s Vision Support Service (NVSS)

Naomi Forster – Newham’s Multi-Sensory Support Service (NMSSS)


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