COVID 19 Updates

COVID-Related Resident Support Available (September 2020 onwards)

1. Residents who are able to afford food but need assistance with accessing online shopping can be referred to DEFRA priority access scheme via the COVID-19 Helpline
0207 473 9711 or covidhelp@community-links.org (Open 1–7pm, 7 days a week)

2. Residents who need assistance setting up online shopping accounts or placing online shopping orders should contact the COVID-19 Helpline
0207 473 9711 or covidhelp@community-links.org (Open 1–7pm, 7 days a week)

3. Residents who need assistance with accessing food, are able to afford groceries, but do not want to use the online shopping can use the NHS volunteers service
0808 196 3646 (8am–8pm, 7 days a week)
Eligibility details here: https://nhsvolunteerresponders.org.uk/services

4. Residents who have difficulty accessing food due to financial issues e.g. loss of or reduced employment, issues with benefits or no recourse to public funds should be referred to the Newham Food Alliance
Residents can refer themselves or be referred via the form at www.newham.gov.uk/newhamfoodalliance

5. Residents who require food support during isolation periods due to income interruption can be referred to the Newham Food Alliance
Residents can refer themselves or be referred via the form at www.newham.gov.uk/newhamfoodalliance

6. Residents who are unable to work during isolation periods can find out more about eligibility and apply for the £500 isolation support payment on the Newham Council website
www.newham.gov.uk/CovidSupportPayment

7. Any residents who were receiving food support from #HelpNewham and have been transferred to the Newham Food Alliance, who have questions about the support should contact the Newham Food Alliance directly
frontdoor@newhamfoodalliance.org or 07790 975 086 (9am–12pm, Weekdays)

8. Any residents who require urgent food support due to financial issues should be referred to the Newham Food Alliance
Residents can refer themselves or be referred via the form at www.newham.gov.uk/newhamfoodalliance

9. Residents who need befriending support should contact Chat Newham
0808 196 3510 (10am–4pm on weekdays)

10. Residents who need non-food related COVID-19 support (e.g. questions on testing and isolating, staying safe during COVID-19, signposting to legal advice etc…) that is not related to a Newham Council team (e.g. housing) should be referred to the COVID-19 Helpline
0207 473 9711 or covidhelp@community-links.org (Open 1–7pm, 7 days a week)