Next Generation Text

If on telephone calls you can't hear the other person's voice or don't catch all that they're saying, or they can't understand what you're saying, the Next Generation Text (NGT) Service can help.

By using a smartphone, tablet, or computer and making a phone call you can type to our relay assistant who will speak your words to the person you're calling, and the relay assistant will type their reply so you can read it on your display.

Whether you use NGT at home, in your office, or on the move you can:

  • order takeaways
  • book taxis
  • use phone banking
  • order goods
  • chat by typing and/or reading your phone conversation

Who to contact

Telephone

E-mail
text.relay.helpline@bt.com
Website
http://www.ngts.org.uk/

Where to go

Name
Text Relay Team Internal Box 14 Telephone House
Address
170-175 Moor Lane
Preston
Postcode
PR1 1BA
Get directions