Shelterline is a housing advice telephone helpline. They are open from 8am - 8pm Monday - Friday, and 8am - 5pm on weekends.Talk to an expert housing adviser if you're in urgent need of housing advice.

You should use this line if you:

  • have nowhere to sleep, or might be homeless soon
  • have somewhere to sleep, but nowhere to call home
  • are/could be at risk of harm
  • feel very overwhelmed about your housing situation

Who to contact


Where to go

Online and Telephone service

Time / Date Details

Session Information
Monday-Friday 08:00-20:00
Saturday 08:00-17:00
Sunday 08:00-17:00